Microsoft 365 support in Singapore
Huddle owns your Microsoft 365 tenant end to end — mail flow, identity and access, Teams and SharePoint, licensing — for one fixed monthly fee, with a four-hour response time written into the engagement.
Who this is for
Firms already on Microsoft 365 whose tenant was set up by whoever was available at the time — a founder, an outgoing IT person, an old provider — and has never had a proper owner since. Typically finance, trading, professional services and family offices.
The usual trigger is a specific failure: client mail landing in spam with nobody able to say why, a leaver whose access is still live weeks later, or a security default that turns out to have been off the entire time. If any of that sounds familiar, that is the gap this fills.
What is included
Everything below is covered by the base engagement, for every user on your tenant. There are no tiers to compare and no bundles to decode.
Tenant administration
Licence assignment against actual usage, security defaults, conditional access policies, and the sharing and retention settings most tenants are left with switched off.
Exchange and mail flow
Mailboxes, shared mailboxes, distribution lists, and the SPF, DKIM and DMARC records that decide whether your mail reaches a client or their spam folder.
Identity and access
Multi-factor authentication enforced, conditional access rules that fit how your firm actually works, and a single record of who can reach what.
Teams and SharePoint
Sites and channels that map to how your firm is actually structured, external sharing set deliberately rather than left on the default, and old sites retired instead of accumulating.
Joiners, movers and leavers
Accounts and licences ready before a new hire's first morning, access changed the day a role changes, and revoked the day somebody leaves — with a record of it.
Migration and takeover
Moving from Google Workspace, an on-premise server, or an existing tenant nobody wants to keep managing, done without a mailbox going dark mid-move.
What it costs
From SGD 1,500 per month as a base fee, plus a per-user rate. Both are fixed, both are quoted in writing before you sign, and neither changes because you had a busy month. No callout fees. No per-ticket charges. No line items that appear later.
How an engagement starts
- 01
Twenty-minute call
What your tenant looks like today, what is breaking, how many licences. No audit fee, no obligation.
- 02
Written quote in 48 hours
A fixed base fee, a per-user rate, and exactly what is in scope. On paper before you commit.
- 03
Tenant review
We document the current configuration, take ownership of the global admin accounts, and flag what needs fixing first. Usually one to two weeks.
- 04
Live
One desk to contact, a named engineer, and a four-hour response time written into the engagement.
Common questions
Do you only do Microsoft 365, or the rest of our IT too?
Both. This page is about the tenant specifically because that is often where firms feel the most pain first, but the same team and the same contract covers helpdesk, devices and your other vendors if you want it to.
Our tenant was set up by a previous provider or a staff member. Can you take it over?
Yes. Most engagements start that way. We document the current configuration, take ownership of the administrator accounts, and inventory licences before anything changes. Typically one to two weeks.
Can you migrate us from Google Workspace or an on-premise server?
Yes, mailbox by mailbox, on a schedule agreed with you in advance, so nobody's inbox is unreachable mid-move.
What does a four-hour response SLA actually mean?
A person is working on your request within four business hours of it arriving. It is a term in the engagement letter, not a marketing figure, so you have something to hold us to if we miss it.
How much does Microsoft 365 support cost in Singapore?
Huddle starts at SGD 1,500 per month as a base fee, plus a per-user rate. Both are fixed and quoted in writing before you sign. There are no callout fees and no separate charge per ticket.
Are you based in Singapore?
Yes. Huddle Solutions Pte Ltd is registered in Singapore, UEN 202116284D, and the desk is local. There is no offshore queue and no time-zone handoff.
Tell us what’s broken. We’ll quote it in writing within 48 hours.
Most engagements start with a twenty-minute call. If you would rather not use the form, email sales@huddle.sg or message +65 9177 1162 on WhatsApp.