Managed IT services in Singapore
Huddle runs the whole IT function for Singapore firms of roughly fifteen to two hundred people — the helpdesk, the Microsoft 365 tenant, mail flow, devices and your other vendors — under one contract, for one fixed monthly fee, with a four-hour response time written into the engagement.
Who this is for
Firms where IT is not somebody’s job but is everybody’s problem. Typically finance, trading, professional services and family offices — businesses that are too small to justify an IT department, and too dependent on their systems to leave it to whoever is nearest the router.
The usual trigger is a bad week. A partner locked out on the morning of a closing. Client mail landing in spam with nobody able to say why. A leaver whose access is still live three weeks later. If any of that sounds familiar, that is the gap this fills.
What is included
Everything below is covered by the base engagement, for every user on your tenant. There are no tiers to compare and no bundles to decode.
Helpdesk
Your staff email or call one desk. Business-hours cover for the everyday things — a laptop that will not wake, a file nobody can open, a meeting room that will not connect.
Microsoft 365 tenant
Licence assignment, security defaults, conditional access, sharing policies and the settings most tenants are left with switched off.
Exchange and mail flow
Mailboxes, shared mailboxes, distribution lists, and the SPF, DKIM and DMARC records that decide whether your mail reaches a client or their spam folder.
Joiners, movers and leavers
Accounts created before a new hire's first morning, access changed the day a role changes, and revoked the day somebody leaves — with a record of it.
Devices
Laptop build and enrolment in Intune, encryption, patching on a schedule, and a register of what is issued to whom.
Your other vendors
We hold the call with the ISP, the printer people and the SaaS support desk so your team does not sit in a queue.
What it costs
From SGD 1,500 per month as a base fee, plus a per-user rate. Both are fixed, both are quoted in writing before you sign, and neither changes because you had a busy month. No callout fees. No per-ticket charges. No line items that appear later.
How an engagement starts
- 01
Twenty-minute call
What you run, what keeps breaking, how many people. No audit fee, no obligation.
- 02
Written quote in 48 hours
A fixed base fee, a per-user rate, and exactly what is in scope. On paper before you commit.
- 03
Handover
We document the tenant, take ownership of the admin accounts, and inventory the devices. Usually one to two weeks.
- 04
Live
One desk to contact, a named engineer, and a four-hour response time written into the engagement.
Common questions
How much do managed IT services cost in Singapore?
Huddle starts at SGD 1,500 per month as a base fee, plus a per-user rate. Both are fixed and quoted in writing before you sign. There are no callout fees and no separate charge per ticket.
What size of company do you work with?
Firms of roughly fifteen to two hundred people. Below fifteen, a managed contract is usually more than you need. Above two hundred, you generally want IT staff in-house and we are better used alongside them than instead of them.
What does a four-hour response SLA actually mean?
A person is working on your request within four business hours of it arriving. It is a term in the engagement letter, not a marketing figure, so you have something to hold us to if we miss it.
Do you replace an internal IT person?
Sometimes, but not always. Plenty of clients keep someone internal for the things that need to be on-site or hands-on, and use us for the tenant, the mail flow, the patching and the vendor calls.
Can you take over from our current IT provider?
Yes. Most engagements start that way. We document what exists, take ownership of the administrator accounts, and inventory the devices before anything changes. Typically one to two weeks.
Do you support Google Workspace as well as Microsoft 365?
Our depth is Microsoft 365 and Exchange, which is what most Singapore finance and professional-services firms run. Ask us about Workspace and we will tell you honestly whether we are the right fit.
Are you based in Singapore?
Yes. Huddle Solutions Pte Ltd is registered in Singapore, UEN 202116284D, and the desk is local. There is no offshore queue and no time-zone handoff.
Tell us what’s broken. We’ll quote it in writing within 48 hours.
Most engagements start with a twenty-minute call. If you would rather not use the form, email sales@huddle.sg or message +65 9177 1162 on WhatsApp.